What are the shipping rates?

Rates are based per address and dollar amount of your order:

Up to $16.00 = $8.95

$16.00-$49.99 = $11.95

$50.00 – $175.99= $14.95

$176.00+ = 10% of total sale

For large orders going to multiple addresses, download this csb-shipping-template-2016 and email to:  steve@chocolatestory.com. Your order will be handled offline.

How will my order be shipped?

We ship UPS and USPS from West Des Moines, IA.

How do I check the status of my order?

You can use the UPS or USPS tracking number that is emailed to you once the order ships.

How is chocolate shipped?

We ship from Iowa so at times it can be too hot to safely ship chocolate without it melting (usually April to September). During those times, and year-round for delivery addresses to warm destinations (over 75 degrees), we will ship second day with a frozen pack. If this occurs, we will contact you with additional costs.

Can my order be shipped internationally?

At this time we only ship within the continental United States and Canada.  For Canadian orders, please call our store at 1-515-226-9893 and place the order via telephone.  Our website does not process Canadian credit cards at this time.